Orders are normally processed within 2–4 business days after payment is confirmed. Processing may take up to 5 business days during busy periods. Processing time is separate from carrier transit time.

Standard U.S. carrier transit is estimated at 10–15 business days after dispatch. Total estimated time includes processing and transit. These are expected ranges, not guaranteed arrival dates. Weather, carrier disruptions, holidays, customs, remote destinations, or events outside our reasonable control can affect delivery.

Available methods and applicable charges are calculated and displayed at checkout based on destination and service. You can review shipping cost and final order total before payment.

Depending on inventory, product location, parcel requirements, and destination, an order may be fulfilled by our facilities or designated partners. The physical shipping origin may differ from the registered business address of Guangzhou Qishan Technology Co., Ltd. Items in one order may be shipped separately with different tracking numbers.

Once an order is dispatched and tracking is available, shipping confirmation is normally sent to the checkout email. The carrier may need additional time after label creation before the first scan appears. Carrier selection varies by item, origin, destination, and available service.

Review your name, address, unit, postal code, and contact details before checkout. If you notice an error, contact service@norvendell.com promptly. We will try to update the address before fulfillment, but cannot guarantee a change after processing or shipment preparation starts. Reasonable reshipping costs may apply if an incorrect or incomplete customer address causes a return and reshipment.

Availability depends on the product, destination, and carriers at the time of purchase. Supported options normally appear at checkout; if no option appears, delivery may be unavailable.

Tracking may pause between carriers or facilities. If it has not updated for an extended period or the shipment is significantly delayed, contact us with your order number. We will review available information and investigate where appropriate.

Contact support with your order number if a package appears lost in transit. After reviewing tracking and circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where a loss is confirmed.

First check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. A “Delivered” status does not automatically prevent review. If the parcel is still missing, contact us with your order number.

Contact us promptly if an order arrives damaged, incomplete, incorrect, or materially different from its description. Supply the order number, a clear description, photos or video of the item and issue, and photos of outer packaging and shipping label where appropriate. Once an error attributable to us is confirmed, we will offer an appropriate replacement, refund, reshipment, or return solution without additional costs caused by that error. Minor color or finish variations may arise from lighting, screens, and production batches; a materially different or defective item will be reviewed.

Norvendell™ primarily serves U.S. customers. When another destination is available, shipping options appear at checkout. Unless checkout clearly includes them, duties, import taxes, brokerage fees, or similar charges imposed by a government, carrier, or broker are generally the recipient’s responsibility.