Contact Us
Here to help with your orders and everyday essentials.
Contact Us
Have a question about a product, an existing order, shipping, tracking, payment, a return, or a refund? Contact Norvendell™ customer support.
How to Reach Us
Customer support email: service@norvendell.com. Customer support phone: +86 19128818513. Customer service hours: 8:00 AM – 10:00 PM Daily.
Questions About an Existing Order
Please include your order number, the email address used at checkout, and a brief explanation of your question. For a damaged, incorrect, or incomplete order, include clear photos or video of the item and, where helpful, the outer packaging and shipping label.
Returns and Refunds
Contact customer support before sending any merchandise back. Do not automatically send returns to our registered business address. Once your request is reviewed and approved, we will provide the correct return warehouse address and instructions. Please review the Return & Refund Policy for eligibility and timelines.
Store Operator
Norvendell™ operates through norvendell.com and is owned and operated by Guangzhou Qishan Technology Co., Ltd. The company coordinates store management, products, customer service, orders, and related ecommerce operations.