Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the requirements below.

Email service@norvendell.com within the applicable period. Include your order number, the item you wish to return, the reason, and relevant photos or video where appropriate. For a damaged, incomplete, or incorrect order, provide photographs of the exterior packaging and shipping label where available. Support will review the request and provide instructions if approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by law, a preference-based return should generally be unused, in original condition, complete and unaltered, with all parts, accessories, inserts, and included materials. Use original protective packaging where reasonably possible and include proof of purchase or order number. Opening a shipping package alone does not make an otherwise eligible unused product ineligible.

Everyday household products may show minor variations in color, finish, texture, dimensions, or weight because of production batches, photography, lighting, and screen settings. Such minor variations are not necessarily defects. If you simply prefer a different appearance or size, you may request a return during the applicable 30-day period; absent a confirmed error attributable to us, this is a preference-based return.

Do not automatically send merchandise to our registered business address. After approval, support will provide the correct return warehouse address and instructions. Unauthorized returns or parcels sent to an unapproved address may be delayed, rejected, lost, or ineligible for processing.

Certain products may be excluded from preference-based returns because of personalization, condition, safety, or other legitimate considerations. Examples include customized products, gift cards, products clearly identified as Final Sale or non-returnable before purchase, items materially altered or damaged after delivery for reasons unrelated to an original defect, and incomplete items that prevent reasonable inspection. Discounted items remain eligible unless clearly identified as Final Sale or non-returnable before purchase. These limitations do not remove non-excludable consumer rights.

Inspect your order promptly. Contact us within 7 calendar days after delivery if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Provide the order number, description, and clear photos or video of product, issue, packaging, and label where appropriate. After confirmation, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by our error.

For change of mind, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer generally pays return shipping. For a confirmed error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. Original shipping charges are generally not refundable for preference-based returns; eligible original shipping charges arising from our confirmed error will be addressed. No restocking fee is charged for an approved return.

For a preference-based return, use a reliable trackable service and retain the receipt and tracking number. We cannot guarantee receipt of an untracked parcel or one sent to an unapproved address. The customer is generally responsible for a preference-based return until it arrives at the approved destination.

An approved return may be inspected after receipt at the designated location. Once received, inspected, and approved, the eligible refund will be initiated to the original payment method within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

Approved refunds are normally issued to the original payment method. If it cannot accept a refund, support will work with the payment provider on a permitted alternative. Depending on circumstances, product value, shipping costs, and the issue, support may approve a refund or replacement without requiring a return.

Exchanges depend on current inventory and availability. A replacement may vary slightly in color, finish, or dimensions across production batches. If direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Request cancellation as soon as possible. No cancellation fee is charged if an order is successfully canceled before fulfillment. Cancellation may be unavailable once processing or fulfillment has started.

This policy does not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.